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Salesforce CRM Administration Handbook

Salesforce CRM Administration Handbook

By : Krzysztof Nowacki, Mateusz Twarożek
5 (7)
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Salesforce CRM Administration Handbook

Salesforce CRM Administration Handbook

5 (7)
By: Krzysztof Nowacki, Mateusz Twarożek

Overview of this book

Do you aspire to be a successful Salesforce administrator or consultant? If yes, then this step-by-step guide is for you. Written by certified Salesforce professionals, the Salesforce CRM Administration Handbook will take you through the intricacies of Salesforce, covering objects, records, automation, and much more while also prepping you for the Salesforce certification exam. Starting with an overview of the capabilities and limitations of Salesforce, you’ll progress toward a holistic understanding of system architecture with real-world examples, including workarounds that enable the successful completion of projects. As you delve deeper, you’ll learn about the fundamental concepts of a CRM system, its purpose, and the pivotal role of an administrator in the Salesforce lifecycle. You’ll also explore the basic structures of the entire Salesforce system and navigate confidently through the intricacies of security, automation, and reporting in the Sales/Service Cloud. By the end of this book, you’ll have the confidence you need to navigate Salesforce’s backend seamlessly, implement configuration changes effortlessly, and communicate fluently in Salesforce terminology.
Table of Contents (16 chapters)
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Practice questions and mock exams

In this section, we would like to show you what exam questions may look like and at the same time, test your knowledge a bit. This way, you’ll be able to assess your level of preparedness for the real exam. Of course, the questions we’ll provide are not identical to the ones you’ll encounter on the exam, but they do cover the same topics outlined in the official exam outline provided by Salesforce, so they are very similar to the real questions. At the end, we’ll provide the answers so you can check whether you answered correctly. So, “Are you ready to rumble?” Round 1! Let’s go!

  1. The customer care manager of Cosmic Enterprises would like to increase the visibility of open Cases to help the support team work more efficiently. The users should be able to assign themselves and change the Case status of Cases related to the Equipment record type directly from the list of Open Cases.

    What could the...

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