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Salesforce End-to-End Implementation Handbook

Salesforce End-to-End Implementation Handbook

By : Kristian Margaryan Jørgensen, Kristian Margaryan Jørgen
4.9 (13)
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Salesforce End-to-End Implementation Handbook

Salesforce End-to-End Implementation Handbook

4.9 (13)
By: Kristian Margaryan Jørgensen, Kristian Margaryan Jørgen

Overview of this book

With ever-growing digital transformation programs involving Salesforce, there is a greater need for a comprehensive overview of the phases and activities specific to Salesforce implementations. This book will act as a detailed guide for your Salesforce implementation journey, including common issues and pitfalls to mitigate and prevent errors. The Salesforce End-to-End Implementation Handbook starts with the pre-development phase. Here you’ll understand how to define the vision and nature of your project, determine your change management strategy and delivery methodology, learn to build a business case for your project, get insights on engaging with Salesforce and implementation partners, and learn to establish a governance framework. As you progress, you’ll gain insights on the necessary activities, milestones, and common issues faced in Salesforce implementation, along with strategies to mitigate them. At the end of each section, you’ll find evaluation checklists to assess the state of your Salesforce implementation. By the end of this book, you’ll be well-equipped to set up Salesforce projects and programs effectively and deliver maximum ROI.
Table of Contents (21 chapters)
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1
Part 1:The Pre-Development Phase
7
Part 2: The Development Phase
11
Part 3: The Roll-Out Phase
15
Part 4: The Continuous Improvement Phase

Evolving your Salesforce DevOps capabilities

To unlock more value from your Salesforce investment and achieve success while having peace of mind in the continuous improvement phase of your Salesforce program, you need to understand and enhance your organization’s DevOps capabilities.

The process and capabilities you used in the development and roll-out phase of your initial Salesforce release were suitable for those phases – initial implementation and roll-out. Now, you need to set up your Salesforce program to be able to continuously take in feedback, build, release, and ensure the usage and adoption of new features – all while making sure your Salesforce organization is performant, reliable, and secure.

Let’s start by introducing DevOps.

Introducing DevOps

In 2004, Charles A. O’Reilly III and Michael L. Tushman published a paper titled The Ambidextrous Organization (you can read the paper here: https://hbr.org/2004/04/the-ambidextrous...

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