Mastering Salesforce CRM Administration
By :
Mastering Salesforce CRM Administration
By:
Overview of this book
The book starts by refreshing your knowledge of common admin tasks. You will go over Lightning Experience and various security aspects. You will be shown how to implement territory management in your organization and make use of custom objects.
From here, the book progresses to advanced configuration, data management, and data analytics before swiftly moving on to setting up advanced organization-wide features that affect the look and feel of the application. Extend the capabilities of your organization’s Salesforce implementation by optimizing and extending Sales Cloud, Salesforce1, and Service Cloud applications. This guide will equip you with the tools you need to build a successful career in Salesforce.
Table of Contents (13 chapters)
Preface
Free Chapter
1. A Deep Dive into the Salesforce Lightning Experience
2. Security Settings in Salesforce
3. Territory Management
4. Extending Salesforce with Custom Objects and Applications
5. Getting More Value from Sales Cloud
6. Increasing Service Agent Productivity by Using Service Cloud
7. Optimizing Business Processes with Visual Workflow and Approval Processes
8. Automating Complex Business Processes
9. Analyzing Productivity with Reports and Dashboards
10. E-mail and Mobile Administration
11. Different Ways of Deploying an Application between Environments
12. Basics of Apex and Visualforce Page
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