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  • Book Overview & Buying Mastering Salesforce CRM Administration
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Mastering Salesforce CRM Administration

Mastering Salesforce CRM Administration

By : Gupta
3.1 (8)
Buy this Book
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Mastering Salesforce CRM Administration

Mastering Salesforce CRM Administration

3.1 (8)
By: Gupta
Buy this Book

Overview of this book

The book starts by refreshing your knowledge of common admin tasks. You will go over Lightning Experience and various security aspects. You will be shown how to implement territory management in your organization and make use of custom objects. From here, the book progresses to advanced configuration, data management, and data analytics before swiftly moving on to setting up advanced organization-wide features that affect the look and feel of the application. Extend the capabilities of your organization’s Salesforce implementation by optimizing and extending Sales Cloud, Salesforce1, and Service Cloud applications. This guide will equip you with the tools you need to build a successful career in Salesforce.
Table of Contents (13 chapters)
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Preface
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Preface
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What this book covers
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What you need for this book
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Who this book is for
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Conventions
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Reader feedback
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Customer support
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1
1. A Deep Dive into the Salesforce Lightning Experience
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1. A Deep Dive into the Salesforce Lightning Experience
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Getting started with Lightning Experience
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Salesforce Lightning Editions
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Creating a Salesforce developer account
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Enabling the Lightning Experience for users
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The Lightning Experience for end users
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Types of objects and fields in Salesforce
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Types of relationship in Salesforce
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A few points to remember
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Test your knowledge
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Summary
2
2. Security Settings in Salesforce
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2. Security Settings in Salesforce
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Company Information setup
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The fiscal year and its customization
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Secure organization data using OWD
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Role hierarchy
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Sharing rule
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Profiles
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Permission sets
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Field-level security
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Viewing Setup and Audit Trail
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A few points to remember
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Test your knowledge
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Summary
3
3. Territory Management
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3. Territory Management
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Introduction to Territory Management
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Difference between role hierarchy and territory hierarchy
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Difference between Territory Management and Enterprise Territory Management
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Enterprise Territory Management key concepts
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Configuring Enterprise Territory Management
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A few points to remember
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Test your knowledge
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Summary
4
4. Extending Salesforce with Custom Objects and Applications
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4. Extending Salesforce with Custom Objects and Applications
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Creating custom objects
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Creating custom fields
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Creating custom tabs
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Creating Lightning apps
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Creating Lightning record pages
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Improving the data quality
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A few points to remember
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Test your knowledge
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Summary
5
5. Getting More Value from Sales Cloud
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5. Getting More Value from Sales Cloud
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Campaign management
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Lead management
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Account management
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Contact management
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Managing product and price books
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Opportunity management
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Quote management
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Collaborative forecasts
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A few points to remember
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Test your knowledge
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Summary
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6. Increasing Service Agent Productivity by Using Service Cloud
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6. Increasing Service Agent Productivity by Using Service Cloud
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Case management
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Escalation rule
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Entitlement management
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Knowledge management
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Live agent
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A few points to remember
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Test your knowledge
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Summary
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7. Optimizing Business Processes with Visual Workflow and Approval Processes
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7. Optimizing Business Processes with Visual Workflow and Approval Processes
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Business problems
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Benefits of Visual Workflow
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Overview of the Visual Workflow life cycle
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Overview of Cloud Flow Designer
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Overview of Visual Workflow building blocks
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Creating a calculator to display the summation of two numbers
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Approval process
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A few points to remember
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Summary
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8. Automating Complex Business Processes
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8. Automating Complex Business Processes
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Process Builder overview
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Difference between Process Builder and other tools
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Creating applications with Process Builder
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Time-dependent actions from Process Builder
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A few points to remember
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Summary
9
9. Analyzing Productivity with Reports and Dashboards
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9. Analyzing Productivity with Reports and Dashboards
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Understanding report types
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Different types of report formats
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Categorizing report data with bucketing
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Dashboard component and its types
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Reporting snapshot
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A few points to remember
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Test your knowledge
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Summary
10
10. E-mail and Mobile Administration
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10. E-mail and Mobile Administration
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Deliverability
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Compliance BCC e-mail
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E-mail to Salesforce
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Overview of the SalesforceA mobile application
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Overview of the Salesforce Authenticator application
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Overview of the Salesforce1 mobile application
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A few points to remember
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Test your knowledge
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Summary
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11. Different Ways of Deploying an Application between Environments
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11. Different Ways of Deploying an Application between Environments
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Deploying using change sets
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Deploying using Force.com IDE
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Deploying using packages
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Deploy using Force.com Migration Tool
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A few points to remember
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Test your knowledge
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Summary
12
12. Basics of Apex and Visualforce Page
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12. Basics of Apex and Visualforce Page
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Introducing Apex
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Introducing a Visualforce page
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A few points to remember
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Test your knowledge
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Summary

A few points to remember

  1. Use permission sets to enable Lightning Experience for a set of users.
  2. After Summer'16 release, we can have 5 active processes on the Lightning Professional edition.
  3. It is not possible to change standard objects' and fields' API name.
  4. We can add custom fields to standard and custom objects in Salesforce.
  5. We can have a maximum of 40 lookup relationships on an object.
  6. We can have a maximum of two master-detail relationships on an object.
  7. Each Salesforce organization can have up to 100 external objects.
  8. When we delete a custom object, it appears in the Deleted Objects list for 15 days, from where the system administrator can restore it.
  9. Salesforce doesn't allow us to delete a custom field that is used in a roll-up summary field on another object or reference in Apex and Visualforce pages.
  10. If a custom object contains more than 100,000 records and you want to delete it, then first delete an appropriate number of records and then delete the object.
  11. By default, Lightning Experience is now enabled for all standard profiles.
End of Section 9
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