
Empowering Marketing and Sales with HubSpot
By :

e-commerce businesses mainly target B2C customers, although they may attract some B2B interest as well. However, unlike some of the other segments we've discussed so far, e-commerce businesses are heavily judged based on their customer experience. Now, of course, all businesses should pay attention to customer service, but e-commerce businesses in particular need to provide a frictionless customer experience; otherwise, they lose customers in large quantities. This is why HubSpot plays a pivotal role in their success.
HubSpot offers all the necessary features to manage the customer journey from pre-sale (Marketing Hub), sale (CRM), and post-sale (Service Hub). In this section, however, we will primarily focus on Service Hub since the marketing and sales tools have been thoroughly discussed throughout this book.
HubSpot's Service Hub showcases the following tools to help e-commerce businesses deliver...
Change the font size
Change margin width
Change background colour