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Elastix Unified Communications Server Cookbook

Elastix Unified Communications Server Cookbook

By : Gerardo Barajas Puente
5 (3)
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Elastix Unified Communications Server Cookbook

Elastix Unified Communications Server Cookbook

5 (3)
By: Gerardo Barajas Puente

Overview of this book

This book is aimed at those who want to learn how to set up an Elastix Unified Communications Server without losing ground on Unified Communications and Voice over IP.
Table of Contents (19 chapters)
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13
A. Description and Use of the Most Well-known FreePBX Modules
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14
B. Addon Market Module
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15
C. Asterisk Essential Commands
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16
D. Asterisk Gateway Interface Programming
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17
E. Helpful Linux Commands
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18
Index
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Integrating VTiger CRM with Elastix

VTiger CRM is a customer relationship manager that helps every company to grow very high in the sales department. This magnificent tool helps users to keep track of the inventory and the status of all implemented sales processes and activities; perform very efficient sales management; keep track of all the quotes, invoices, marketing, and support ticket system; and much more.

We could even write a book about VTiger and its implementation in any enterprise. For this recipe, we will just focus on the integration between Elastix (Asterisk) and VTiger CRM.

VTiger CRM's official website and documentation is available at: https://www.vtiger.com/crm/ and https://wiki.vtiger.com/index.php/Main_Page.

For this section, we will set a screen popup for any incoming call. Irrespective of whether we are logged in a queue as an agent or not, this pop-up screen will display the caller ID of any incoming call, and if this caller ID matches any of the caller IDs stored...

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