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  • Book Overview & Buying Elastix Unified Communications Server Cookbook
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Elastix Unified Communications Server Cookbook

Elastix Unified Communications Server Cookbook

By : Gerardo Barajas Puente
5 (3)
Buy this Book
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Elastix Unified Communications Server Cookbook

Elastix Unified Communications Server Cookbook

5 (3)
By: Gerardo Barajas Puente
Buy this Book

Overview of this book

This book is aimed at those who want to learn how to set up an Elastix Unified Communications Server without losing ground on Unified Communications and Voice over IP.
Table of Contents (19 chapters)
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Preface
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Preface
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Introduction to the Elastix Unified Communications Server
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What this book covers
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What you need for this book
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Who this book is for
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Sections
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Conventions
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Reader feedback
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Customer support
Free Chapter
1
1. Installing Elastix
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1. Installing Elastix
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Introduction to Elastix Unified Communications System
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Installing Elastix Unified Communications Server software
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Inserting the CD and booting
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Choosing the system's language
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Choosing the keyboard type
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Partitioning the hard disk
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Configuring the network interfaces
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Selecting a proper time zone
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Entering the password for the user root
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Logging into the system for the first time
2
2. Basic PBX Configuration
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2. Basic PBX Configuration
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Introduction
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Setting up Elastix's dashboard
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Setting up the network parameters
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Managing users
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Configuring telephony cards
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Adding VoIP trunks
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Adding SIP extensions
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Creating IAX extensions
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Creating analog extensions
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Creating custom extensions
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Provisioning extensions in a simple way
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Outbound calls
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Inbound calls
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Creating an auto-attendant
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Controlling outbound calls using different prefixes
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Controlling outbound calls by using a trunk sequence
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Controlling outbound calls by using patterns
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Controlling outbound calls using PIN Sets
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Managing endpoints – Batch of extensions
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Managing extensions – Batch of endpoints
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Using the Endpoint Configurator
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3. Understanding Inbound Call Control
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3. Understanding Inbound Call Control
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Introduction
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Displaying voice announcements
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Blocking unwanted callers
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Routing calls based on caller ID
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Using MySQL to search for the caller's name
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Using HTTP to search for a user
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Setting up day/night controls
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Forwarding incoming calls to another extension or number
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Setting up a ring group
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Setting up a queue for ACD
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4. Knowing Internal PBX Options and Configurations
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4. Knowing Internal PBX Options and Configurations
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Introduction
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Creating conference rooms
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The Web Conference module
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Changing the language of a call flow
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Adding miscellaneous applications
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Adding miscellaneous destinations
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Music on hold
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Using Internet audio streams
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Using the SSH protocol
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Using PuTTY as an SSH client
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Accessing the FreePBX admin module
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Installing the Custom-Context module
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Using the Custom-Context module to restrict outbound calls
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Creating paging groups
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Creating intercom groups
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Parking calls
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Configuring extensions' voicemail
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The VmX Locater feature
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Configuring the Voicemail Blasting module
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Setting the Callback feature
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Configuring DISA
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5. Setting up the E-mail Service
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5. Setting up the E-mail Service
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Elastix's e-mail internals
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Sending an e-mail message from the command line
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Configuring the remote SMTP – setting up a Gmail relay account
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Setting the domain and configuring the relay option
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Adding e-mail accounts
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Controlling ad using the e-mail service with the webmail interface
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Filtering unwanted messages
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Creating e-mail lists
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Setting vacation messages
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6. Elastix Fax System
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6. Elastix Fax System
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Introduction
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Setting up the Elastix fax system
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Sending a fax from Elastix's WebGUI
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Viewing the sent and received faxes
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Installing a fax client
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Sending a fax using the HylaFAX client
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Receiving a fax
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Modifying the e-mail template
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7. Using the Call Center Module
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7. Using the Call Center Module
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Introduction
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Installing the Call Center module
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Configuring the Call Center module
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Creating a group of agents
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Creating and adding agents to a group
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Configuring a queue for standard agent login
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Queue for agent callback login
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Configuring queues for incoming calls
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Setting up the clients
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Configuring inbound campaigns
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Creating a script for outgoing campaigns
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Configuring agent break time
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Configuring an outgoing campaign
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Creating the call file specification
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Invoking a URL through the campaign
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Adding a number to the Do not call list
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Adding a list of numbers to the Do not call list
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Adding dynamic agents to the agent console
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Adding static agents/callback extensions
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Logging agents to the console dynamically
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The callback login
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Description of the agent console
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Call center reports
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8. Going Deeper into Unified Communications
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8. Going Deeper into Unified Communications
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Installing the Openfire instant messaging service
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Integrating Openfire with Asterisk IP-PBX
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Integrating VTiger CRM with Elastix
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Setting up video calls
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Dialing through MS Outlook
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Using Directories
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Configuring a speed dial list
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Enabling BLFs and hints
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9. Networking with Elastix
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9. Networking with Elastix
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Setting up remote extensions
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SIP trunking between Elastix systems
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Creating a VPN tunnel in our Elastix Unified Communications Server with OpenVPN
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Configuring channel banks
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Enabling multisites with Elastix
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10. Knowing the State of Your Elastix System and Troubleshooting
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10. Knowing the State of Your Elastix System and Troubleshooting
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Using the Flash Operator Panel
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Looking at the Call Detailed Report
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Extension's summary
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Creating billing rates
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Destination Distribution
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SIP/IAX debugging
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Using Wireshark for debugging
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Using TCPDUMP for debugging
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Helpful Linux commands for debugging
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Debugging Asterisk
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11. Securing your Elastix System
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11. Securing your Elastix System
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Knowing the best practices when installing Elastix – Physical security
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Knowing the best practices when installing Elastix – Logical security
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Installing Fail2ban
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Using Elastix's embedded firewall
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Using the Security Advanced Settings menu to enable security features
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Recording and monitoring calls
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Recording MeetMe rooms
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Recording queues' calls
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Monitoring recordings
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Encrypting voice calls
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Generating system backups
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Restoring a backup from one server to another
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12. Implementing Advanced Dialplan Functions
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12. Implementing Advanced Dialplan Functions
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Creating an advanced IVR using Asterisk AGI and Asterisk's Dialplan
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Enabling a multiconference toggle button
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Creating your own Dialplan features
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Creating a phone poll using Elastix
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Enabling Remote Call Forward
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Installing the Custom-Context module
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Using the Custom-Context module
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Integrating Elastix with other PBXs
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Integrating GSM Gateways with Elastix
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Integrating TDM Gateways with Elastix
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A. Description and Use of the Most Well-known FreePBX Modules
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A. Description and Use of the Most Well-known FreePBX Modules
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Third-party modules
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B. Addon Market Module
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B. Addon Market Module
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C. Asterisk Essential Commands
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C. Asterisk Essential Commands
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D. Asterisk Gateway Interface Programming
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D. Asterisk Gateway Interface Programming
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E. Helpful Linux Commands
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E. Helpful Linux Commands
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Index
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Index

Partitioning the hard disk

After the previous step, the following screen may or may not appear; it depends on the hard disk status of the PC/server. If the hard disk has not being partitioned or does not have a valid partition table, it will indicate the need to initialize the disk. The YES option is already highlighted. Press Enter to proceed.

Partitioning the hard disk

The next screen is the Partitioning Type screen. It displays the hard disk or disks detected by the installation script. If the PC/server has a RAID array of disks, the installation program will also display it on this screen as a single hard disk. The installation program was created to automatically partition the selected disk. To deploy an efficient Elastix Unified Communications Server installation, it is highly recommended to dedicate the entire hard disk space.

How to do it…

Here are the steps to partition a disk:

  1. Use the arrow keys from the keyboard to move the selection up to Remove all partitions on selected drives and create default layout. as shown in the next screenshot. If we have multiple drives in our system, we need to make sure that it has chosen the correct drive.
  2. Use Tab to move to the OK button.
  3. Press the Spacebar key or Enter.
    How to do it…
  4. The next image asks you to confirm the hard disk that will be formatted, as all previous data will be erased.
    How to do it…

    Tip

    If your server or system has a RAID system, in most cases it is already configured from the factory, so there is no need to make any special configurations when installing Elastix. CentOS Linux sees your RAID system as a single hard disk. We need to make sure the hard disk to be formatted is equal to your RAID free space.

  5. Choose No in the Review Partition Layout with the Tab key and then press Enter.
    How to do it…
End of Section 7
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