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  • Book Overview & Buying Elastix Unified Communications Server Cookbook
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Elastix Unified Communications Server Cookbook

Elastix Unified Communications Server Cookbook

By : Gerardo Barajas Puente
5 (3)
Buy this Book
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Elastix Unified Communications Server Cookbook

Elastix Unified Communications Server Cookbook

5 (3)
By: Gerardo Barajas Puente
Buy this Book

Overview of this book

This book is aimed at those who want to learn how to set up an Elastix Unified Communications Server without losing ground on Unified Communications and Voice over IP.
Table of Contents (19 chapters)
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Preface
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Preface
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Introduction to the Elastix Unified Communications Server
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What this book covers
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What you need for this book
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Who this book is for
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Sections
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Conventions
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Reader feedback
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Customer support
Free Chapter
1
1. Installing Elastix
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1. Installing Elastix
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Introduction to Elastix Unified Communications System
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Installing Elastix Unified Communications Server software
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Inserting the CD and booting
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Choosing the system's language
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Choosing the keyboard type
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Partitioning the hard disk
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Configuring the network interfaces
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Selecting a proper time zone
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Entering the password for the user root
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Logging into the system for the first time
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2. Basic PBX Configuration
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2. Basic PBX Configuration
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Introduction
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Setting up Elastix's dashboard
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Setting up the network parameters
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Managing users
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Configuring telephony cards
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Adding VoIP trunks
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Adding SIP extensions
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Creating IAX extensions
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Creating analog extensions
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Creating custom extensions
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Provisioning extensions in a simple way
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Outbound calls
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Inbound calls
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Creating an auto-attendant
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Controlling outbound calls using different prefixes
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Controlling outbound calls by using a trunk sequence
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Controlling outbound calls by using patterns
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Controlling outbound calls using PIN Sets
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Managing endpoints – Batch of extensions
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Managing extensions – Batch of endpoints
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Using the Endpoint Configurator
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3. Understanding Inbound Call Control
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3. Understanding Inbound Call Control
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Introduction
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Displaying voice announcements
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Blocking unwanted callers
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Routing calls based on caller ID
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Using MySQL to search for the caller's name
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Using HTTP to search for a user
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Setting up day/night controls
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Forwarding incoming calls to another extension or number
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Setting up a ring group
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Setting up a queue for ACD
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4. Knowing Internal PBX Options and Configurations
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4. Knowing Internal PBX Options and Configurations
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Introduction
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Creating conference rooms
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The Web Conference module
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Changing the language of a call flow
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Adding miscellaneous applications
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Adding miscellaneous destinations
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Music on hold
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Using Internet audio streams
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Using the SSH protocol
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Using PuTTY as an SSH client
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Accessing the FreePBX admin module
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Installing the Custom-Context module
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Using the Custom-Context module to restrict outbound calls
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Creating paging groups
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Creating intercom groups
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Parking calls
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Configuring extensions' voicemail
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The VmX Locater feature
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Configuring the Voicemail Blasting module
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Setting the Callback feature
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Configuring DISA
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5. Setting up the E-mail Service
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5. Setting up the E-mail Service
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Elastix's e-mail internals
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Sending an e-mail message from the command line
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Configuring the remote SMTP – setting up a Gmail relay account
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Setting the domain and configuring the relay option
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Adding e-mail accounts
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Controlling ad using the e-mail service with the webmail interface
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Filtering unwanted messages
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Creating e-mail lists
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Setting vacation messages
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6. Elastix Fax System
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6. Elastix Fax System
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Introduction
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Setting up the Elastix fax system
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Sending a fax from Elastix's WebGUI
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Viewing the sent and received faxes
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Installing a fax client
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Sending a fax using the HylaFAX client
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Receiving a fax
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Modifying the e-mail template
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7. Using the Call Center Module
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7. Using the Call Center Module
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Introduction
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Installing the Call Center module
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Configuring the Call Center module
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Creating a group of agents
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Creating and adding agents to a group
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Configuring a queue for standard agent login
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Queue for agent callback login
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Configuring queues for incoming calls
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Setting up the clients
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Configuring inbound campaigns
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Creating a script for outgoing campaigns
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Configuring agent break time
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Configuring an outgoing campaign
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Creating the call file specification
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Invoking a URL through the campaign
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Adding a number to the Do not call list
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Adding a list of numbers to the Do not call list
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Adding dynamic agents to the agent console
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Adding static agents/callback extensions
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Logging agents to the console dynamically
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The callback login
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Description of the agent console
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Call center reports
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8. Going Deeper into Unified Communications
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8. Going Deeper into Unified Communications
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Installing the Openfire instant messaging service
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Integrating Openfire with Asterisk IP-PBX
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Integrating VTiger CRM with Elastix
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Setting up video calls
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Dialing through MS Outlook
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Using Directories
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Configuring a speed dial list
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Enabling BLFs and hints
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9. Networking with Elastix
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9. Networking with Elastix
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Setting up remote extensions
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SIP trunking between Elastix systems
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Creating a VPN tunnel in our Elastix Unified Communications Server with OpenVPN
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Configuring channel banks
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Enabling multisites with Elastix
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10. Knowing the State of Your Elastix System and Troubleshooting
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10. Knowing the State of Your Elastix System and Troubleshooting
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Using the Flash Operator Panel
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Looking at the Call Detailed Report
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Extension's summary
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Creating billing rates
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Destination Distribution
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SIP/IAX debugging
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Using Wireshark for debugging
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Using TCPDUMP for debugging
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Helpful Linux commands for debugging
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Debugging Asterisk
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11. Securing your Elastix System
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11. Securing your Elastix System
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Knowing the best practices when installing Elastix – Physical security
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Knowing the best practices when installing Elastix – Logical security
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Installing Fail2ban
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Using Elastix's embedded firewall
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Using the Security Advanced Settings menu to enable security features
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Recording and monitoring calls
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Recording MeetMe rooms
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Recording queues' calls
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Monitoring recordings
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Encrypting voice calls
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Generating system backups
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Restoring a backup from one server to another
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12. Implementing Advanced Dialplan Functions
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12. Implementing Advanced Dialplan Functions
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Creating an advanced IVR using Asterisk AGI and Asterisk's Dialplan
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Enabling a multiconference toggle button
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Creating your own Dialplan features
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Creating a phone poll using Elastix
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Enabling Remote Call Forward
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Installing the Custom-Context module
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Using the Custom-Context module
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Integrating Elastix with other PBXs
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Integrating GSM Gateways with Elastix
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Integrating TDM Gateways with Elastix
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A. Description and Use of the Most Well-known FreePBX Modules
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A. Description and Use of the Most Well-known FreePBX Modules
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Third-party modules
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B. Addon Market Module
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B. Addon Market Module
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C. Asterisk Essential Commands
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C. Asterisk Essential Commands
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D. Asterisk Gateway Interface Programming
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D. Asterisk Gateway Interface Programming
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E. Helpful Linux Commands
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E. Helpful Linux Commands
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Index
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Index

Configuring the network interfaces

The next screen is the Configure Network Interface screen. It is very important to configure at least one network interface in order to have Elastix working properly.

Configuring the network interfaces

On this screen, all the Ethernet or network interface cards detected by the installation program will appear. Select with the arrow keys the first one on the top of the list (eth0).

How to do it…

  1. Select the Activate on boot option to activate the card whenever the system is restarted or initialized.
  2. Select IPv4 support (Enable IPv4 support).We leave IPv6 support not enabled.
    How to do it…
  3. The next screen is called IPv4 Configuration for eth0. In this section, the main characteristics of IP addressing for the Ethernet Interfaces are set and configured. We must decide between provisioning an IP address for the Ethernet card via a DHCP server or configuring it statically (Static). It is highly recommended to assign a static IP address to the system to ensure the correct performance of all services. If the IP address is assigned via DHCP, there is a risk that the system could get a different IP address at the next restart. This can lead to the IP phones never registering, for example.
    How to do it…
  4. To configure a static IP address, it is imperative to know which IP address, net mask, gateway, and DNS will be used. To add these values, use the arrow keys to move to the desired option and press Enter to add/edit them. At the end, we press Tab to highlight the OK button and press Enter to go to the next step.
    How to do it…
  5. In the Miscellaneous Network Settings, we must add the Network Gateway IP address and the primary and secondary DNS addresses in order to route all packets through the LAN. At the end, we press Tab to highlight the OK button and press Enter to set these parameters and proceed to the Hostname Configuration screen.
    How to do it…
  6. On the next screen, we declare the name of the system. It could be elastix-server or elastix-pbx or whatever name you decide, just to identify the server on the network. If we select the option to name the system automatically via DHCP, the LAN DHCP will assign the name of the server if this option has already been set in the DHCP server.
  7. If not, our server will have the name localhost. We select the manually option with the Spacebar, then go to the editing section with the Tab key and type the desired name for our system. Finally, we press Tab to highlight the OK button and press Enter.
    How to do it…
End of Section 8
Next Section
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