Browse Library
Sign In Start Free Trial
Close icon Search icon
Account
Browse Library Advanced Search Sign In Start Free Trial

Add to playlist

Create a Playlist

Modal Close icon
You need to login to use this feature.
  • Book Overview & Buying Elastix Unified Communications Server Cookbook
  • Table Of Contents Toc
  • Feedback & Rating feedback
Elastix Unified Communications Server Cookbook

Elastix Unified Communications Server Cookbook

By : Gerardo Barajas Puente
5 (3)
Buy this Book
close
close
Elastix Unified Communications Server Cookbook

Elastix Unified Communications Server Cookbook

5 (3)
By: Gerardo Barajas Puente
Buy this Book

Overview of this book

This book is aimed at those who want to learn how to set up an Elastix Unified Communications Server without losing ground on Unified Communications and Voice over IP.
Table of Contents (19 chapters)
close
close
close
Preface
Icon
Preface
Icon
Introduction to the Elastix Unified Communications Server
Icon
What this book covers
Icon
What you need for this book
Icon
Who this book is for
Icon
Sections
Icon
Conventions
Icon
Reader feedback
Icon
Customer support
Free Chapter
1
1. Installing Elastix
Icon
1. Installing Elastix
Icon
Introduction to Elastix Unified Communications System
Icon
Installing Elastix Unified Communications Server software
Icon
Inserting the CD and booting
Icon
Choosing the system's language
Icon
Choosing the keyboard type
Icon
Partitioning the hard disk
Icon
Configuring the network interfaces
Icon
Selecting a proper time zone
Icon
Entering the password for the user root
Icon
Logging into the system for the first time
2
2. Basic PBX Configuration
Icon
2. Basic PBX Configuration
Icon
Introduction
Icon
Setting up Elastix's dashboard
Icon
Setting up the network parameters
Icon
Managing users
Icon
Configuring telephony cards
Icon
Adding VoIP trunks
Icon
Adding SIP extensions
Icon
Creating IAX extensions
Icon
Creating analog extensions
Icon
Creating custom extensions
Icon
Provisioning extensions in a simple way
Icon
Outbound calls
Icon
Inbound calls
Icon
Creating an auto-attendant
Icon
Controlling outbound calls using different prefixes
Icon
Controlling outbound calls by using a trunk sequence
Icon
Controlling outbound calls by using patterns
Icon
Controlling outbound calls using PIN Sets
Icon
Managing endpoints – Batch of extensions
Icon
Managing extensions – Batch of endpoints
Icon
Using the Endpoint Configurator
3
3. Understanding Inbound Call Control
Icon
3. Understanding Inbound Call Control
Icon
Introduction
Icon
Displaying voice announcements
Icon
Blocking unwanted callers
Icon
Routing calls based on caller ID
Icon
Using MySQL to search for the caller's name
Icon
Using HTTP to search for a user
Icon
Setting up day/night controls
Icon
Forwarding incoming calls to another extension or number
Icon
Setting up a ring group
Icon
Setting up a queue for ACD
4
4. Knowing Internal PBX Options and Configurations
Icon
4. Knowing Internal PBX Options and Configurations
Icon
Introduction
Icon
Creating conference rooms
Icon
The Web Conference module
Icon
Changing the language of a call flow
Icon
Adding miscellaneous applications
Icon
Adding miscellaneous destinations
Icon
Music on hold
Icon
Using Internet audio streams
Icon
Using the SSH protocol
Icon
Using PuTTY as an SSH client
Icon
Accessing the FreePBX admin module
Icon
Installing the Custom-Context module
Icon
Using the Custom-Context module to restrict outbound calls
Icon
Creating paging groups
Icon
Creating intercom groups
Icon
Parking calls
Icon
Configuring extensions' voicemail
Icon
The VmX Locater feature
Icon
Configuring the Voicemail Blasting module
Icon
Setting the Callback feature
Icon
Configuring DISA
5
5. Setting up the E-mail Service
Icon
5. Setting up the E-mail Service
Icon
Elastix's e-mail internals
Icon
Sending an e-mail message from the command line
Icon
Configuring the remote SMTP – setting up a Gmail relay account
Icon
Setting the domain and configuring the relay option
Icon
Adding e-mail accounts
Icon
Controlling ad using the e-mail service with the webmail interface
Icon
Filtering unwanted messages
Icon
Creating e-mail lists
Icon
Setting vacation messages
6
6. Elastix Fax System
Icon
6. Elastix Fax System
Icon
Introduction
Icon
Setting up the Elastix fax system
Icon
Sending a fax from Elastix's WebGUI
Icon
Viewing the sent and received faxes
Icon
Installing a fax client
Icon
Sending a fax using the HylaFAX client
Icon
Receiving a fax
Icon
Modifying the e-mail template
7
7. Using the Call Center Module
chevron up
Icon
7. Using the Call Center Module
Icon
Introduction
Icon
Installing the Call Center module
Icon
Configuring the Call Center module
Icon
Creating a group of agents
Icon
Creating and adding agents to a group
Icon
Configuring a queue for standard agent login
Icon
Queue for agent callback login
Icon
Configuring queues for incoming calls
Icon
Setting up the clients
Icon
Configuring inbound campaigns
Icon
Creating a script for outgoing campaigns
Icon
Configuring agent break time
Icon
Configuring an outgoing campaign
Icon
Creating the call file specification
Icon
Invoking a URL through the campaign
Icon
Adding a number to the Do not call list
Icon
Adding a list of numbers to the Do not call list
Icon
Adding dynamic agents to the agent console
Icon
Adding static agents/callback extensions
Icon
Logging agents to the console dynamically
Icon
The callback login
Icon
Description of the agent console
Icon
Call center reports
8
8. Going Deeper into Unified Communications
Icon
8. Going Deeper into Unified Communications
Icon
Installing the Openfire instant messaging service
Icon
Integrating Openfire with Asterisk IP-PBX
Icon
Integrating VTiger CRM with Elastix
Icon
Setting up video calls
Icon
Dialing through MS Outlook
Icon
Using Directories
Icon
Configuring a speed dial list
Icon
Enabling BLFs and hints
9
9. Networking with Elastix
Icon
9. Networking with Elastix
Icon
Setting up remote extensions
Icon
SIP trunking between Elastix systems
Icon
Creating a VPN tunnel in our Elastix Unified Communications Server with OpenVPN
Icon
Configuring channel banks
Icon
Enabling multisites with Elastix
10
10. Knowing the State of Your Elastix System and Troubleshooting
Icon
10. Knowing the State of Your Elastix System and Troubleshooting
Icon
Using the Flash Operator Panel
Icon
Looking at the Call Detailed Report
Icon
Extension's summary
Icon
Creating billing rates
Icon
Destination Distribution
Icon
SIP/IAX debugging
Icon
Using Wireshark for debugging
Icon
Using TCPDUMP for debugging
Icon
Helpful Linux commands for debugging
Icon
Debugging Asterisk
11
11. Securing your Elastix System
Icon
11. Securing your Elastix System
Icon
Knowing the best practices when installing Elastix – Physical security
Icon
Knowing the best practices when installing Elastix – Logical security
Icon
Installing Fail2ban
Icon
Using Elastix's embedded firewall
Icon
Using the Security Advanced Settings menu to enable security features
Icon
Recording and monitoring calls
Icon
Recording MeetMe rooms
Icon
Recording queues' calls
Icon
Monitoring recordings
Icon
Encrypting voice calls
Icon
Generating system backups
Icon
Restoring a backup from one server to another
12
12. Implementing Advanced Dialplan Functions
Icon
12. Implementing Advanced Dialplan Functions
Icon
Creating an advanced IVR using Asterisk AGI and Asterisk's Dialplan
Icon
Enabling a multiconference toggle button
Icon
Creating your own Dialplan features
Icon
Creating a phone poll using Elastix
Icon
Enabling Remote Call Forward
Icon
Installing the Custom-Context module
Icon
Using the Custom-Context module
Icon
Integrating Elastix with other PBXs
Icon
Integrating GSM Gateways with Elastix
Icon
Integrating TDM Gateways with Elastix
13
A. Description and Use of the Most Well-known FreePBX Modules
Icon
A. Description and Use of the Most Well-known FreePBX Modules
Icon
Third-party modules
14
B. Addon Market Module
Icon
B. Addon Market Module
15
C. Asterisk Essential Commands
Icon
C. Asterisk Essential Commands
16
D. Asterisk Gateway Interface Programming
Icon
D. Asterisk Gateway Interface Programming
17
E. Helpful Linux Commands
Icon
E. Helpful Linux Commands
18
Index
Icon
Index

Description of the agent console

The agent console is the web page an agent uses for attending either incoming or outgoing calls. It uses Elastix Call Center Protocol. The console has three main sections:

  • Actions
  • Information Screen
  • Campaign Functions

Actions

The list of actions an agent can perform in the console is as follows:

  • Hang-up: Hang up the current call
  • Take Break: The agent can take a break by selecting the type of break from a list, and although logged in, the agent will not receive any calls
  • Transfer: This action allows the agent to perform a blind transfer to any extension from the IP-PBX.
  • VTiger CRM: Opens VTiger CRM in a new web page
  • End Session: Logs out the agent from the ACD

Information Screen

On this screen, all the information related to the calls will be displayed. The agent can navigate across it to visualize the information, scripts, or forms from a call.

Campaign Functions

These are the tabs at the top of the agent console. The agent can navigate through these tabs to view the...

Unlock full access

Continue reading for free

A Packt free trial gives you instant online access to our library of over 7000 practical eBooks and videos, constantly updated with the latest in tech
Start a 7-day FREE trial
End of Section 23
Next Section
bookmark search playlist font-size

Change the font size

margin-width

Change margin width

day-mode

Change background colour

Close icon Search
Country selected
Close icon Your notes and bookmarks

Delete Bookmark

Modal Close icon
Are you sure you want to delete it?
Cancel
Yes, Delete

Confirmation

Modal Close icon
claim successful
Order Page Read Now

Buy this book with your credits?

Modal Close icon
Are you sure you want to buy this book with one of your credits?
Close
YES, BUY