To get the most out of this book

JavaScript is the language that's used to interact with ServiceNow on both the client, and the server. While an administrator can do a lot of customization within ServiceNow without any code at all, any scripting you do will be done in JavaScript.

ServiceNow is kind enough to provide a free development instance to anyone who wants one.

To request an instance, simply register for an account on https://developer.servicenow.com, and then click the Request Instance link on your account page.

When requesting an instance, you may select which version of ServiceNow you'd like. You can change this at any time down the road, but it often takes a few hours to do so.

This book deals primarily with the Jakarta, Kingston, and London versions of ServiceNow. If you're going to follow along in your own instance, we recommend doing so in either Jakarta, Kingston, or London.

We also provide a PDF file that has color images of the screenshots/diagrams used in this book. You can download it here: https://www.packtpub.com/sites/default/files/downloads/LearningServiceNowSecondEdition_ColorImages.pdf.

There are a number of text conventions used throughout this book.

CodeInText: Indicates code words in text, database table names, folder names, filenames, file extensions, pathnames, dummy URLs, user input, and Twitter handles. For example; " Here is an example of a scripted condition field using gs.hasRole()"

A block of code is set as follows:

var GetPropertyAjax = Class.create();  
GetPropertyAjax.prototype = Object.extendsObject(AbstractAjaxProcessor, {  
    getProp: function() {  
        var propName = this.getParameter('sysparm_prop_name');  
        return(gs.getProperty(propName));  
    },   
    type: 'GetPropertyAjax'  
});

When we wish to draw your attention to a particular part of a code block, the relevant lines or items are set in bold:

var GetPropertyAjax = Class.create();  
GetPropertyAjax.prototype = Object.extendsObject(AbstractAjaxProcessor, {  
    getProp: function() {  
        var propName = this.getParameter('sysparm_prop_name');  
        return(gs.getProperty(propName));  
    },   
    type: 'GetPropertyAjax'  
});

Bold: Indicates a new term, an important word, or words that you see on the screen, for example, in menus or dialog boxes, also appear in the text like this. For example: "Select System info from the Administration panel."