What this book covers

Chapter 1, The Interface, learn about the different interfaces of ServiceNow (including UI15 and UI16), and pick up pro tips on how to fly around the interface like a seasoned pro.

Chapter 2, Lists and Forms, see the differences between the new and old style of lists (both of which are present in ServiceNow), and learn how to customize them as well as the form view and related lists.

Chapter 3, UI Customization, customize your ServiceNow instance's user interface, using themes, System Properties, UI Properties, and custom CSS.

Chapter 4, Understanding Data and Relationships, understand table inheritance, and the different types of relationships that go into the underlying ServiceNow relational database structure; including one-to-one, one-to-many, and many-to-many relationships.

Chapter 5, Tasks and Workflows, expanding on the data relationship concepts we learned in the previous chapter, this chapter teaches specifically about Tasks in ServiceNow, and best practices surrounding their use. Herein, we also learn about workflows - closely tied with the Task table - and how to leverage them effectively.

Chapter 6, UI and Data Policies, learn about UI Policies, Data Policies, and best practice guidelines surrounding them. Pick up "Pro Tips" from industry experts, and learn how to debug potential issues.

Chapter 7, User Administration and Security, ServiceNow's security and access rights are determined by Access Control Lists (ACLs) also known as Security Rules. Learn to utilize these rules to define permissions for your users in your instance.

Chapter 8, Introduction to Scripting, scripting in ServiceNow has its own quirks and best practices. In this chapter, learn how (and when) to use custom scripted functionality.

Chapter 9, The Server-Side Glide API, learn about the server-side ServiceNow API, also known as the Glide API, built on top of Mozilla Rhino: a Java-based implementation of JavaScript.

Chapter 10, The Client-Side Glide API, see real-world examples while learning about the client-side Glide API, including how to avoid the major performance pitfalls using AJAX and asynchronous scripting.

Chapter 11, Server-Side Scripting, now that you understand the server-side Glide API, learn about scripting best practices, how and when to use server-side scripts, and what types of scripts are available.

Chapter 12, Client-Side Scripting, learn all about client-side script types and best practices, including how to access server-side data and functionality asynchronously, while preserving client-side performance.

Chapter 13, Service Portal Scripting, learn how to write and interact with scripts in the Service Portal, including some of the pitfalls to avoid in Service Portal code.

Chapter 14, Debugging, now that you know enough to be dangerous, this chapter teaches you how to debug your scripts to make sure they'll run without error, and handle potential issues as, or even before, they arise.

Chapter 15, Pro Tips, get tips and advice on how to avoid common pitfalls. Learn advanced tips, and what industry pros wish they'd known when they were first starting out as ServiceNow administrators and developers.