Jira initially started off as a bug-tracking system, helping software development teams to better track and manage the problems/issues in their projects. As the product evolved, people started using Jira for other purposes; some use it as a general-purpose, task-management solution, others use it as a customer support portal, and some financial institutions even use Jira to track their portfolios. So, starting with Jira 7, Atlassian has made many improvements to help make Jira ubiquitous by introducing three distinct solutions—Jira Core, Jira Software, and Jira Service Desk.

In this chapter, we will take a look at projects and project types, focusing on the most basic Jira project type—business. We will then take a look at the various user interfaces that Jira has for working with projects, both as an administrator and an everyday...