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Practical Change Management for IT Projects

Practical Change Management for IT Projects

By : Emily Carr
4.5 (8)
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Practical Change Management for IT Projects

Practical Change Management for IT Projects

4.5 (8)
By: Emily Carr

Overview of this book

Table of Contents (12 chapters)
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Practical Change Management for IT Projects
Practical Change Management for IT Projects
Credits
Credits
About the Author
About the Author
About the Reviewers
About the Reviewers
Preface
Preface
Free Chapter
1
What is Change Management?
What is Change Management?
Exercise – defining success
The Pillars of Change
Why Change Management is important to project success
Change Management and the project team
Exercise – team integration
Exercise – supporting Change Management
Summary
2
Establishing the Framework for Change
Establishing the Framework for Change
Remembering the emotional side of change
Integrating beyond your project team
Organization design
Who is your Human Resources partner?
Are job descriptions going to change?
Exercise – updating job descriptions
Sample solution
Do you have the right number of people with the skills of the future?
How will your run team be structured?
What will your support organization look like?
Summary
3
Building Sponsorship for the Change
Building Sponsorship for the Change
Why do we need a change network?
Steering committee
Executive sponsors
Change Agents
Super users
A final note on sponsors
Summary
4
Managing Your Stakeholders
Managing Your Stakeholders
Conducting a stakeholder analysis
The change curve
Understanding the stages of change
Surviving the Valley of Despair
Conducting a change impact assessment
Including end users in the change process
Working with the project team
Summary
5
Communicating the Change
Communicating the Change
The importance of two-way communication
Push versus pull communication
Breaking through the noise
Conducting an audience analysis
Conducting a vehicle analysis
Communication messages by project phase
Gathering feedback
Creating the communication plan
Writing good communication
Summary
6
Using Training to Prepare Your Stakeholders
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Using Training to Prepare Your Stakeholders
The importance of training
Building knowledge through blended learning
Identifying your training audience
Gathering training input
Planning for training development
Planning for training delivery
Evaluating participants
Building continuous improvement into training
Developing a sustainable training program
Summary
7
Ready, Set, Change
Ready, Set, Change
Putting it all together – consolidating your templates
Top tips by chapter
Spreading the word about Change Management
Summary

Chapter 6. Using Training to Prepare Your Stakeholders

By the end of this chapter, you will be able to:

  • Define different types of training

  • Identify the groups that need to be trained

  • Gather training input from all relevant teams

  • Build training development and delivery plans

  • Develop training evaluations

  • Create a training sustainability plan

We are now ready to look at the last Pillar of Change: training.

When people think about Change Management, training is one of the first activities that come to mind. Training is one of the most visible aspects of a Change Management program. It also requires some of the most detailed and structured planning and execution.

The steps required to plan and deliver a robust training program could fill an entire book. Therefore, this chapter is designed to help you develop a high-level training strategy. By completing the exercises throughout the chapter, you will create a clear direction for your training program. This direction can then be broken down into more detailed...

End of Section 1
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