Browse Library
Sign In Start Free Trial
Close icon Search icon
Account
Browse Library Advanced Search Sign In Start Free Trial

Add to playlist

Create a Playlist

Modal Close icon
You need to login to use this feature.
  • Practical Change Management for IT Projects
  • Toc
  • feedback
Practical Change Management for IT Projects

Practical Change Management for IT Projects

By : Emily Carr
4.5 (8)
close
Practical Change Management for IT Projects

Practical Change Management for IT Projects

4.5 (8)
By: Emily Carr

Overview of this book

Table of Contents (12 chapters)
close
close
Practical Change Management for IT Projects
Practical Change Management for IT Projects
Credits
Credits
About the Author
About the Author
About the Reviewers
About the Reviewers
Preface
Preface
Free Chapter
1
What is Change Management?
What is Change Management?
Exercise – defining success
The Pillars of Change
Why Change Management is important to project success
Change Management and the project team
Exercise – team integration
Exercise – supporting Change Management
Summary
2
Establishing the Framework for Change
Establishing the Framework for Change
Remembering the emotional side of change
Integrating beyond your project team
Organization design
Who is your Human Resources partner?
Are job descriptions going to change?
Exercise – updating job descriptions
Sample solution
Do you have the right number of people with the skills of the future?
How will your run team be structured?
What will your support organization look like?
Summary
3
Building Sponsorship for the Change
Building Sponsorship for the Change
Why do we need a change network?
Steering committee
Executive sponsors
Change Agents
Super users
A final note on sponsors
Summary
4
Managing Your Stakeholders
Managing Your Stakeholders
Conducting a stakeholder analysis
The change curve
Understanding the stages of change
Surviving the Valley of Despair
Conducting a change impact assessment
Including end users in the change process
Working with the project team
Summary
5
Communicating the Change
chevron up
Communicating the Change
The importance of two-way communication
Push versus pull communication
Breaking through the noise
Conducting an audience analysis
Conducting a vehicle analysis
Communication messages by project phase
Gathering feedback
Creating the communication plan
Writing good communication
Summary
6
Using Training to Prepare Your Stakeholders
Using Training to Prepare Your Stakeholders
The importance of training
Building knowledge through blended learning
Identifying your training audience
Gathering training input
Planning for training development
Planning for training delivery
Evaluating participants
Building continuous improvement into training
Developing a sustainable training program
Summary
7
Ready, Set, Change
Ready, Set, Change
Putting it all together – consolidating your templates
Top tips by chapter
Spreading the word about Change Management
Summary

Chapter 5. Communicating the Change

By the end of this chapter, you will be able to:

  • Define different styles of communicating

  • Conduct an audience analysis as an input to your communication plan

  • Conduct a vehicle analysis to determine the best methods for communicating

  • Build feedback methods into your communication plan

  • Create a communication plan

  • Improve your ability to write change communication

Now that we have identified our key stakeholders, it's time to develop a plan for communicating with them.

Throughout this chapter, the major theme you will hear over and over is: "Communicate early. Communicate often. When you think you've communicated enough, communicate some more."

I cannot stress enough the importance of communication. Time and again, I have seen situations where people assume they have successfully communicated a message, only to discover (usually too late) that the communication failed.

This brings me to another major theme you will hear both in this chapter and the next chapter on...

End of Section 1
Next Section
bookmark search playlist font-size

Change the font size

margin-width

Change margin width

day-mode

Change background colour

Close icon Search
Country selected
Close icon Your notes and bookmarks

Delete Bookmark

Modal Close icon
Are you sure you want to delete it?
Cancel
Yes, Delete