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Practical Change Management for IT Projects

By : Emily Carr

4.5 (8)

Practical Change Management for IT Projects

4.5 (8)

By: Emily Carr

Overview of this book

Practical Change Management for IT Projects

Practical Change Management for IT Projects

Credits

Credits

About the Author

About the Author

About the Reviewers

About the Reviewers

Preface

Preface

Free Chapter

What is Change Management?

What is Change Management?

Exercise – defining success

The Pillars of Change

Why Change Management is important to project success

Change Management and the project team

Exercise – team integration

Exercise – supporting Change Management

Summary

Establishing the Framework for Change

Establishing the Framework for Change

Remembering the emotional side of change

Integrating beyond your project team

Organization design

Who is your Human Resources partner?

Are job descriptions going to change?

Exercise – updating job descriptions

Sample solution

Do you have the right number of people with the skills of the future?

How will your run team be structured?

What will your support organization look like?

Summary

Building Sponsorship for the Change

Building Sponsorship for the Change

Why do we need a change network?

Steering committee

Executive sponsors

Change Agents

Super users

A final note on sponsors

Summary

Managing Your Stakeholders

Managing Your Stakeholders

Conducting a stakeholder analysis

The change curve

Understanding the stages of change

Surviving the Valley of Despair

Conducting a change impact assessment

Including end users in the change process

Working with the project team

Summary

Communicating the Change

Communicating the Change

The importance of two-way communication

Push versus pull communication

Breaking through the noise

Conducting an audience analysis

Conducting a vehicle analysis

Communication messages by project phase

Gathering feedback

Creating the communication plan

Writing good communication

Summary

Using Training to Prepare Your Stakeholders

Using Training to Prepare Your Stakeholders

The importance of training

Building knowledge through blended learning

Identifying your training audience

Gathering training input

Planning for training development

Planning for training delivery

Evaluating participants

Building continuous improvement into training

Developing a sustainable training program

Summary

Ready, Set, Change

Ready, Set, Change

Putting it all together – consolidating your templates

Top tips by chapter

Spreading the word about Change Management

Summary

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Change Agents

It is important to have representatives throughout the business and at all levels who sponsor the change alongside senior leadership. The next two sections focus on these sponsors.

Note

Tip

Over the years, I have seen many different names for super users and change agents. Don't get hung up on the semantics. If you want to call them power users, go ahead. If your organization prefers the term advocates, no big deal. Select a name that works for your organization.

What you should focus on in the next two sections is choosing the right people and providing the support they need to be successful in their roles.

Also, the previous two sections discussed the steering committee and the executive sponsors. Most likely, you had no input into who was assigned to these roles. However, you may have some influence over who is selected for the change agent and super user roles. So, while previously we focused on how to work with the existing steering committee and executive sponsors, in the...

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