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Practical Change Management for IT Projects

By : Emily Carr

4.5 (8)

Practical Change Management for IT Projects

4.5 (8)

By: Emily Carr

Overview of this book

Practical Change Management for IT Projects

Practical Change Management for IT Projects

Credits

Credits

About the Author

About the Author

About the Reviewers

About the Reviewers

Preface

Preface

Free Chapter

What is Change Management?

What is Change Management?

Exercise – defining success

The Pillars of Change

Why Change Management is important to project success

Change Management and the project team

Exercise – team integration

Exercise – supporting Change Management

Summary

Establishing the Framework for Change

Establishing the Framework for Change

Remembering the emotional side of change

Integrating beyond your project team

Organization design

Who is your Human Resources partner?

Are job descriptions going to change?

Exercise – updating job descriptions

Sample solution

Do you have the right number of people with the skills of the future?

How will your run team be structured?

What will your support organization look like?

Summary

Building Sponsorship for the Change

Building Sponsorship for the Change

Why do we need a change network?

Steering committee

Executive sponsors

Change Agents

Super users

A final note on sponsors

Summary

Managing Your Stakeholders

Managing Your Stakeholders

Conducting a stakeholder analysis

The change curve

Understanding the stages of change

Surviving the Valley of Despair

Conducting a change impact assessment

Including end users in the change process

Working with the project team

Summary

Communicating the Change

Communicating the Change

The importance of two-way communication

Push versus pull communication

Breaking through the noise

Conducting an audience analysis

Conducting a vehicle analysis

Communication messages by project phase

Gathering feedback

Creating the communication plan

Writing good communication

Summary

Using Training to Prepare Your Stakeholders

Using Training to Prepare Your Stakeholders

The importance of training

Building knowledge through blended learning

Identifying your training audience

Gathering training input

Planning for training development

Planning for training delivery

Evaluating participants

Building continuous improvement into training

Developing a sustainable training program

Summary

Ready, Set, Change

Ready, Set, Change

Putting it all together – consolidating your templates

Top tips by chapter

Spreading the word about Change Management

Summary

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Summary

Implementing a change is not easy, but if you go into the project with an understanding of who your stakeholders are, the behaviors they need to exhibit, the impacts they will face, and the difficulties you will encounter, then you have everything you need to build an effective stakeholder management plan. Keep in mind the following list of tips and tricks:

When this happens…	Do this…
You need to know who your stakeholders are at both group and individual levels	Conduct a stakeholder analysis to identify the level of influence and support for the change for each stakeholder.
Different groups and individuals will move along the change curve at different rates	Don't panic! Map the current versus the desired change state for various stakeholders, remembering that not everyone needs to be at the same stage at the same time.
Performance will dip both before and after the change is implemented	Take a deep breath and remind yourself (and your leadership team) that this is a normal...

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