Great work! In this chapter, we have designed and built a rich conversational chatbot emulating Einstein using API.AI. Obviously, the chatbot we have built is very lean and to build one that emulates a person even to a pretty decent level would require an enormous amount of time and effort. However, this exercise has been useful to demonstrate the concepts underlying natural language understanding in conversations such as intents, entities, and contexts. We have demonstrated, with practical examples, how to perform integrations with deployment platforms such as Facebook Messenger and web chat. We have shown how backend tasks can be managed and integrated seamlessly into the conversational experience.

I would encourage you to try prebuilt agents that can be imported into any agent to enhance its conversation skills. For instance, a small talk module can be added to your...