Questions and answers

1. Is Dynamics 365 a no-code/low-code platform?

Answer: Not precisely. Dynamics 365 Customer Engagement offer us a set of native applications, or first-party applications, with pre-defined processes. However, because Dynamics 365 Customer Engagement applications are built on Dataverse, it has native integration, and extensibility with the Power Platform. As we have learned, Dataverse offers multiple tools to extend and build applications without development. Also, Dataverse integrates natively with Power Apps, Power Automate, Power Pages, Power Virtual Agents, and Power BI, which allows us to build new components to extend our Dynamics 365 Customer Engagement applications, without the use of development.

2. What concepts should I keep in mind when defining what type of solution to propose?

Answer: When we analyze the requirements and start working on the design of the solution, we have to keep several things in mind:

• The first point would be whether the requirement can be covered with some native Dynamics 365 Customer Engagement capability that only requires parameterization or configuration.
• Secondly, it would be to understand whether there is any capability within the platform that allows us to deliver a solution by building without code. For this, we need to know, in greater detail, the no-code/low-code capabilities that Power Platform offers us.
• Finally, it is important to remember that even if a solution is low-code, it might require the help of someone more technical to optimize it or to go that last quarter of a mile. A clear example of this can be seen in the construction of cloud flows, where even though it is a low-code approach, it sometimes requires technical skill.

3. How can I get recognition for my knowledge and experience?

Answer: By taking the official exams and obtaining Microsoft certifications, we can demonstrate our knowledge and experience in a concrete way.