Organizations across the world are changing their structures rapidly and are moving toward on-demand business models. There is an increase in the movement toward setting up network-oriented business structures that will have autonomous service providers and consumers. Outsourcing is also very prominent as many parts of the business process will also be outsourced to external business partners. Various departments and business units who are present within organizations are taking on the role of service providers. The focus of these service providers is to increasingly provide services to the external market entities. This necessitates organizations being agile enough to quickly respond to changes or events that happen in the external environment. All these aspects demand a paradigm shift from...