
Unlocking Creativity with Azure OpenAI
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In this chapter, we delved into the intricacies of implementing and leveraging Azure Communication Services. Our practical exploration included the creation of a simulated chat dialogue involving an agent and a customer. Employing ChatGPT, we conducted an insightful analysis of the comprehensive conversation summary.
While our example focused on text-based chat interactions, it’s important to note that the versatility of Azure Communication Services extends beyond mere text. It seamlessly accommodates audio, video, or a blend of multiple formats for a more dynamic user experience. This holistic approach enables us to gain valuable insights into customer concerns, allowing the derived statistics to serve as invaluable inputs for shaping the future product roadmap. By exploring various conversation formats, we can uncover potential pain points and identify key areas for improvement, ultimately contributing to the enhancement of our products and services.
In the next...