
Unlocking Creativity with Azure OpenAI
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In our previous chapter, we addressed the challenge of managing scattered information across multiple documents. We explored how Azure OpenAI simplifies the process of finding relevant content by setting up tools in the Azure portal and utilizing Python code to organize documents into a searchable format. With Azure OpenAI’s assistance, we efficiently tackled specific challenges, transforming chaos into order and streamlining content search.
In this chapter, we’re delving into the construction of a contact center analytics solution. We’ll outline the challenges, technical needs, and design essentials for this endeavor. Our aim is to showcase the integration of Azure OpenAI and Azure Communication Services to build an advanced analytics platform. By mastering these concepts, you will learn how to enhance contact center operations and utilize AI and communication tech efficiently.
Specifically, in this chapter,...