Users with an admin or impersonator role can impersonate as any other user in the instance. This feature is useful for testing when making changes to applications and modules and to ensure proper security access.

There are three important user accounts that come by default with every developer instance:

• admin: The system administrator account with the admin role has access to all applications and modules
• itil: The Service Desk user with access to ITIL applications, such as incident management, problem management, change management, configuration management, service catalog, and so on
• employee: A normal user account with no role or group assigned and access to just the Self-service application

The user account serveradmin that we created is associated with the Server Administrators group and has a servers role granted. Let us try to impersonate as all of...