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Freeswitch 1.6 Cookbook

Freeswitch 1.6 Cookbook

By : Anthony Minessale II, Giovanni Maruzzelli
5 (3)
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Freeswitch 1.6 Cookbook

Freeswitch 1.6 Cookbook

5 (3)
By: Anthony Minessale II, Giovanni Maruzzelli

Overview of this book

FreeSWITCH 1.6 Cookbook is written for anyone who wants to learn more about using FreeSWITCH in production. The information is presented in such a way that you can get up and running quickly. The cookbook approach eschews much of the foundational concepts, and instead focuses on discrete examples that illustrate specific features. If you need to implement a particular feature as quickly as possible, then this book is for you.
Table of Contents (9 chapters)
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8
Index

Creating XML IVR menus


FreeSWITCH has a simple but flexible system for building IVR-style menus for caller interaction. In this recipe, we will create a custom menu that is very similar to the demo IVR that is part of the default FreeSWITCH configuration.

Getting ready

You will need a text editor and a telephone for testing. We will create a custom menu for extension number 5002, and use a generic greeting that comes with the FreeSWITCH sound files. To use the dial-by-name directory, be sure to complete the The company directory recipe covered earlier in this chapter.

How to do it...

Create the menu definition by following these steps:

  1. Open a text editor and create a new file called conf/ivr_menus/custom_ivr.xml.

  2. Add these lines:

    <menu name="simple_greeting"
          greet-long="ivr/ivr-generic_greeting.wav"
          greet-short="ivr/ivr-generic_greeting.wav"
          invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav"
          exit-sound="voicemail/vm-goodbye.wav"
          confirm-attempts="3"
          timeout...

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