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LYNC SERVER COOKBOOK
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Response Group Services is yet another part of Lync, not covered with the export of the configuration or topology. For this task there is another set of export/import commands available in PowerShell. There are no other tools for this yet.
The export and import commands will take care of the following objects in your deployment: queues, agent groups, workflows, holiday sets and business hours, audio files and service configuration settings.
A user with RTCUniversalServerAdmins rights must run these tasks in an elevated PowerShell prompt.
Before running the command, we need to identify the pools running the application service as follows:
Get-CsService -ApplicationServer
The following are the steps to back up your Response Group configuration:
Export-CsRgsConfiguration -Source ´ ApplicationServer:mylyncapppool.domain.com"...
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