
Working with Microsoft Forms and Customer Voice
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According to a Harvard Business Review article, executives spend an average of nearly 23 hours per week in meetings (see https://hbr.org/2017/07/stop-the-meeting-madness). As we become more and more dependent on each other to get things done, the meeting will become a more and more important way to work together. As the COVID-19 pandemic has forced many businesses to adopt working remotely, online meetings have become the new normal. Microsoft Teams is now the tool of choice for many organizations conducting online meetings. Microsoft Forms has built-in integration with Microsoft Teams to collect feedback before and during the meeting, and results can be shared through Microsoft Teams.
In this chapter, we will review how you can use Microsoft Forms to send an anonymous survey to prepare for a meeting, conduct live polls during the meeting, and collect and share feedback after the meeting....