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Salesforce CRM - The Definitive Admin Handbook

Salesforce CRM - The Definitive Admin Handbook

By : Paul Goodey GP, Goodey
3.6 (9)
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Salesforce CRM - The Definitive Admin Handbook

Salesforce CRM - The Definitive Admin Handbook

3.6 (9)
By: Paul Goodey GP, Goodey

Overview of this book

Salesforce’s winter ’19 release offers a host of new features for CRM designed to meet your sales and marketing requirements. With this comprehensive guide to implementing Salesforce CRM, administrators of all levels can easily get a thorough understanding of the platform. This Salesforce handbook begins by guiding you in setting up users and security and then progresses to configuration, data management, and data analytics. You’ll discover process automation and approval mechanisms, while also exploring the functional areas of Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Chatter. This book covers Salesforce CRM system administration in a practical way, and it’ll serve as an invaluable reference for both new administrators and experienced professionals. Furthermore, you’ll also delve into Salesforce mobile apps and mobile administration, along with Salesforce Adoption Manager. You’ll gain insights into Lightning Experience, Salesforce's new app, and learn how its modern design and sleek interface helps you to build customizable components. Finally, we'll see how the two versions compare and help manage the transition from Salesforce Classic to Lightning Experience. By the end of the book, you will have mastered the techniques to configure and control various user interface features in Salesforce CRM.
Table of Contents (19 chapters)
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Free Chapter
1
Section 1: Getting Started with Salesforce CRM
5
Section 2: Managing Data in Salesforce
9
Section 3: Business Processes, Cloud Development, and Lightning Experience
16
Section 4: Salesforce CRM Certification

Salesforce mobile wizard

The Salesforce mobile wizard simplifies setting up the Salesforce mobile app. The wizard offers a visual tour of the key set-up steps and is useful if you are new to Salesforce or need to quickly setup the core Salesforce mobile settings.

The Salesforce mobile wizard guides you through setting up the following Salesforce mobile app configuration steps:

  • Choose which items appear in the navigation menu
  • Configure global actions
  • Create a contact custom compact layout
  • Optionally invite users to start using the Salesforce1 app

To access the Salesforce mobile wizard, click on Salesforce Mobile Quick Start located on the left sidebar section of the setup home page, as shown in the following screenshot:

Now, click Launch Quick Start Wizard, within the Salesforce Mobile Setup page, where you will be presented with the Welcome! screen, as shown in the following...

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