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Becoming a Salesforce Certified Technical Architect
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Give yourself time to quickly skim through the scenario, understand the big picture, and develop some initial thoughts about the solution. Now, go through it again, section by section, and incrementally build the solution.
The first paragraph of the scenario has some general information about PVA’s business model. It also tells you important information about the different personas that are going to use the system. You now know that they have a marketing team, a sales operations team, and nurses. Each is doing a specific set of activities. Based on that, you can start creating a draft of the actors and licenses diagram. Your diagram could look as follows:
Figure 8.1 – Actors and licenses (first draft)
You can include an assumed nurse manager role in anticipation of needing someone to create and manage the nurses’...
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