Chapter 1, ServiceNow Foundations, looks at how ServiceNow is structured from an architectural perspective. We explore how the platform is hosted and then dive into the building blocks of tables, fields, and building interfaces.

Chapter 2, Developing Custom Applications, explains the controls and capabilities around applications in ServiceNow. Application scopes bring significant changes to the API and bring much better protection to manage the flow of data.

Chapter 3, Server-Side Control, shows you how you can implement your business logic and then start to automate, validate, and verify data and processes.

Chapter 4, Client-Side Interaction, explores how you can make the life of the people using your application a little bit better by providing validation, feedback, and quick interaction techniques.

Chapter 5, Getting Things Done with Tasks, looks at some of the base application functionalities in ServiceNow. Understand how a task-driven process system is kick-started by the Task table and take advantage of Graphical Workflow and the Service Catalog.

Chapter 6, Events, Notifications, and Reporting, introduces another level of interaction with your users, by generating reports and scheduling jobs and handling incoming and outgoing e-mail. Keep everyone informed about what's happening.

Chapter 7, Exchanging Data – Import Sets, Web Services, and other Integrations, is about importing and exporting data from other systems, integrating ServiceNow in your application landscape. No instance is an island!

Chapter 8, Securing Applications and Data, focuses on the challenges of protecting your most important asset: your information. We make sure the right people have the right data.

Chapter 9, Diagnosing ServiceNow – Knowing What Is Going On, helps you when things go wrong. Troubleshooting and investigation hints and tips are explored so that you can get back to full power quickly.

Chapter 10, Packaging with Applications, Update Sets, and Upgrades, builds on the previous chapters to explore how you can get your hard work to the right place. Understand how upgrades work and how teams can work together to get stuff done.

Chapter 11, Making ServiceNow Beautiful with Service Portal and Custom Interfaces, focuses on the service portal and advanced UI techniques. Having a good-looking, well-designed self-service system really enhances adoption. One of the fundamental components of ServiceNow, Jelly, is used to supercharge the interface.