
CompTIA CASP+ CAS-004 Certification Guide
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To maintain regulatory or legal compliance, it is important to document relationships with third-party entities and, where necessary, ensure that the appropriate legal terms are agreed upon and signed off. We will now take a look at some typical documents.
An SLA is an important legally binding document that must be negotiated between a customer and a service provider. The terms will typically include metrics to determine the performance levels demanded by the customer and strict penalties to account for unacceptable levels of service.
A service provider may have many internal dependencies that could affect the successful delivery of services to a customer. A large cloud provider may have negotiated a strict SLA (with financial penalties) to deliver a comprehensive set of information systems. If the internal storage team has a recovery time objective (RTO) of 2...
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