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Oracle BPM Suite 12c Modeling Patterns

Oracle BPM Suite 12c Modeling Patterns

By : Acharya
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Oracle BPM Suite 12c Modeling Patterns

Oracle BPM Suite 12c Modeling Patterns

4 (4)
By: Acharya

Overview of this book

This book is an invaluable resource if you are an Enterprise architect, solution architect, developer, process analyst, or application functional and technical consultant who uses Business Process Management and BPMN to model and implement Enterprise IT applications, SaaS, and cloud applications.
Table of Contents (12 chapters)
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11
Index

Defining adaptive case management

This section will walk you through the definitions and try to give you the essence of what adaptive case management (ACM) is all about.

Case

A case is a unit of work. It's a package in itself. There are goals and milestones in the case's life cycle, which are achieved when some work is performed on the case. A case is a superset of work, processes, transactions, and services which traverse from being open to closed over a time frame in order to reach a collaborative solution of an investigation, incident, service request, or a long running process. Essentially, it's a coordination of works. Examples of cases are an insurance claim, contract management, managed health care, and so on.

Case management

Case management is a way of organizing and framing work around the case. We have used the term framing work in the definition as it's evident that work cannot be defined for a case in one shot or in one go. It's an ongoing process, and...

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