Sign In Start Free Trial
Account

Add to playlist

Create a Playlist

Modal Close icon
You need to login to use this feature.
  • Book Overview & Buying ServiceNow for Architects and Project Leaders
  • Table Of Contents Toc
  • Feedback & Rating feedback
ServiceNow for Architects and Project Leaders

ServiceNow for Architects and Project Leaders

By : Roy Justus, David Zhao
5 (11)
close
close
ServiceNow for Architects and Project Leaders

ServiceNow for Architects and Project Leaders

5 (11)
By: Roy Justus, David Zhao

Overview of this book

ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise. In this book, you’ll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You’ll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you’ll get practical guidance on the methods and considerations in securely using ServiceNow. You’ll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you’ll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you’ll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter. By the end of this book, you’ll be prepared to lead or support a ServiceNow implementation with confidence that you’re bringing not only a solution but also making an impact in your organization.
Table of Contents (17 chapters)
close
close
1
Part 1 – Pursuit of Value
6
Part 2 – The Checklist
11
Part 3 – From Success to Innovation

Securing Your ServiceNow Instances

As you implement ServiceNow for your organization, you’ll focus on delivering exceptional value, but all that value can be erased in the blink of an eye if appropriate steps are not taken to secure your instance. A single cybersecurity incident can erode confidence, expose your company to massive liability, and have a profoundly negative impact on all those involved. Fortunately, ServiceNow provides effective tools for its customers to improve its own security position, and this chapter will help you understand which tools are available to you and how to make use of them as well as instill a culture of secure practices in your project team.

In this chapter, we’re going to walk through the following topics in order to give you a better understanding of what should be done to protect your investment in ServiceNow from malicious outside actors:

  • The case for investment in security
  • Planning for instance hardening
  • Improving...

Unlock full access

Continue reading for free

A Packt free trial gives you instant online access to our library of over 7000 practical eBooks and videos, constantly updated with the latest in tech

Create a Note

Modal Close icon
You need to login to use this feature.
notes
bookmark search playlist font-size

Change the font size

margin-width

Change margin width

day-mode

Change background colour

Close icon Search
Country selected

Close icon Your notes and bookmarks

Delete Bookmark

Modal Close icon
Are you sure you want to delete it?
Cancel
Yes, Delete

Delete Note

Modal Close icon
Are you sure you want to delete it?
Cancel
Yes, Delete

Edit Note

Modal Close icon
Write a note (max 255 characters)
Cancel
Update Note

Confirmation

Modal Close icon
claim successful

Buy this book with your credits?

Modal Close icon
Are you sure you want to buy this book with one of your credits?
Close
YES, BUY