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Mastering Zabbix (Second Edition)

Mastering Zabbix (Second Edition)

By : Andrea Dalle Vacche
3.6 (5)
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Mastering Zabbix (Second Edition)

Mastering Zabbix (Second Edition)

3.6 (5)
By: Andrea Dalle Vacche

Overview of this book

Nowadays monitoring systems play a crucial role in any IT environment. They are extensively used to not only measure your system’s performance, but also to forecast capacity issues. This is where Zabbix, one of the most popular monitoring solutions for networks and applications, comes into the picture. With an efficient monitoring system in place you’ll be able to foresee when your infrastructure runs under capacity and react accordingly. Due to the critical role a monitoring system plays, it is fundamental to implement it in the best way from its initial setup. This avoids misleading, confusing, or, even worse, false alarms which can disrupt an efficient and healthy IT department. This new edition will provide you with all the knowledge you need to make strategic and practical decisions about the Zabbix monitoring system. The setup you’ll do with this book will fit your environment and monitoring needs like a glove. You will be guided through the initial steps of choosing the correct size and configuration for your system, to what to monitor and how to implement your own custom monitoring component. Exporting and integrating your data with other systems is also covered. By the end of this book, you will have a tailor-made and well configured monitoring system and will understand with absolute clarity how crucial it is to your IT environment.
Table of Contents (12 chapters)
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11
Index

Creating RT tickets from the Zabbix events


Zabbix will search for custom alert scripts in the directory specified by AlertScriptsPath in the zabbix_server.conf file. In the case of a default install, this would be ${datadir}/zabbix/alertscripts, and in Red Hat, it is set to /usr/lib/zabbix/alertscripts/.

This is where we will put our script called rt_mkticket.py. The Zabbix action that we configured earlier will call this script with the following three arguments in this order:

  • Recipient

  • Subject

  • Message

As we have seen, the content of the subject and the message is defined in the action operation and depends on the specifics of the event triggering action. The recipient is defined in the media type configuration of the user receiving the message, and it is usually an e-mail address. In our case, it will be the base URL of our Request Tracker installation.

So, let's start the script by importing the relevant libraries and parsing the arguments:


#!/usr/bin/python2
from pyzabbix import ZabbixAPI...
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