Jira Quick Start Guide

By : Ravi Sagar

2.6 (5)

Buy this Book

Jira Quick Start Guide

2.6 (5)

By: Ravi Sagar

Buy this Book

Overview of this book

Jira is an issue tracker and project management system. With their latest release, the Jira team has now expanded their user base to agile teams as well as business teams. This book provides a comprehensive explanation covering all major components of Jira, including Jira Software, Jira Core, and Jira Service Desk. This book starts with an introduction to Jira's unique features and how it can be used as an issue-tracking tool. It will then teach you about how a new project is created by a Jira administrator, what responsibilities there are, and using correct and relevant schemes in your project. You will then learn how to configure project workflows and fields for project screens. You will understand the various permissions used in projects and the importance of project roles in Jira. Then, the book talks about the concepts of versions acting as milestones and using components when handling issues in your projects. It will then focus on analysing data using built-in reports and creating dashboards in Jira. At the end, it will discuss various best practices for users as well as project managers or project administrators.

Preface

Who this book is for

What this book covers

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Free Chapter

Introducing Jira

What is Jira?

The problems Jira solves

What are the main benefits of Jira?

How to decide which application to use?

Deployment options

Summary

Getting Started with Jira Core and Basic Usage

Getting started with Jira

Using Jira Core for business teams

Summary

Using Jira Software for Development Teams

Using Jira Software for development teams

Overview of Agile concepts

Is Jira suitable for development projects?

Scrum board

Jira Software reports

Kanban board

Summary

Using Jira Service Desk for Help Desks

Using Jira Service Desk for help desks

Overview of Helpdesk

Creating a Jira Service Desk project

Using Jira Service Desk

Configuring Jira Service Desk

Jira Service Desk reports

Summary

Jira Schemes and Configuring Project Workflow

The various types of user in Jira

Overview of various schemes in Jira

Customizing Jira workflow

Summary

Configuring Project Screens and Permissions

Adding new custom fields in Jira

Understanding Jira screens

Using the custom field in our project

Transition screens

Working with permissions

Summary

Reports and Dashboards

Jira Core reports

Jira Software reports

Jira Service Desk

Creating and sharing dashboards

Summary

Best Practices

Setting up a change control board

Documenting your configurations

Not creating too many statuses

Not creating lots of custom fields

Using contexts

Using project roles over groups

Not modifying default configurations

Jira customization process

Summary

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Using Jira Service Desk for Help Desks

In this chapter, we'll discuss how to implement a help desk using Jira Service Desk to take care of IT help desk and support requests, which isn't just easy to use but also comes with pre-configured features of a ticketing system out of the box.

We'll first begin with various aspects of a typical help desk system, then we'll quickly create a Jira Service Desk project and go through its various features to understand how it can help us implement a great service desk.

Topics covered in this chapter include the following: