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Mastering ServiceNow Scripting

Mastering ServiceNow Scripting

By : Kindred
3.4 (7)
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Mastering ServiceNow Scripting

Mastering ServiceNow Scripting

3.4 (7)
By: Kindred

Overview of this book

Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance. This book will initially cover the basics of ServiceNow scripting and the appropriate time to script in a ServiceNow environment. Then, we dig deeper into client-side and server-side scripting using JavaScipt API. We will also cover advance concepts like on-demand functions, script actions, and best practices. Mastering ServiceNow Scripting acts as an end-to-end guide for writing, testing, and debugging scripts of ServiceNow. We cover update sets for moving customizations between ServiceNow instances, jelly scripts for making custom pages, and best practices for all types of script in ServiceNow. By the end of this book, you will have hands-on experience in scripting ServiceNow using inbuilt JavaScript API.
Table of Contents (14 chapters)
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Best Practices

In this chapter, we will be looking at best practices when scripting in ServiceNow. Best practices are important when scripting to make the most use of resources and present the best user experience. We will explore best practices in general scripting, server-side and client-side code, and debugging. We will also delve into best practices involving logs, queues, and system performance.

The following topics will be looked at in this chapter:

  • Coding best practices
  • Business rule best practices
  • Client script best practices
  • Debugging tools best practices
  • Logs and queues best practices
  • System performance best practices
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