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Emotional Intelligence for IT Professionals

Emotional Intelligence for IT Professionals

By : Emília M. Ludovino
5 (1)
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Emotional Intelligence for IT Professionals

Emotional Intelligence for IT Professionals

5 (1)
By: Emília M. Ludovino

Overview of this book

This book will help you discover your emotional quotient (EQ) through practices and techniques that are used by the most successful IT people in the world. It will make you familiar with the core skills of Emotional Intelligence, such as understanding the role that emotions play in life, especially in the workplace. You will learn to identify the factors that make your behavior consistent, not just to other employees, but to yourself. This includes recognizing, harnessing, predicting, fostering, valuing, soothing, increasing, decreasing, managing, shifting, influencing or turning around emotions and integrating accurate emotional information into decision-making, reasoning, problem solving, etc., because, emotions run business in a way that spreadsheets and logic cannot. When a deadline lurks, you’ll know the steps you need to take to keep calm and composed. You’ll find out how to meet the deadline, and not get bogged down by stress. We’ll explain these factors and techniques through real-life examples faced by IT employees and you’ll learn using the choices that they made. This book will give you a detailed analysis of the events and behavioral pattern of the employees during that time. This will help you improve your own EQ to the extent that you don’t just survive, but thrive in a competitive IT industry.
Table of Contents (10 chapters)
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9
Bibliography

Know yourself and your people


Knowing yourself is the base of the emotional intelligence build as we have been learning. Thus, by this moment you already have the toll and strategies to improve your emotional intelligence competencies and skills that allow you to know you and what triggers you as well as how to know and manage the other emotions. However, in this chapter, we are not covering these topics again.

Yet, we will cover information about emotional intelligence from the most complex and difficult personality types from the Myers-Briggs types, that are most common to find as managers, leaders, and difficult employees, also known as high achievers. Unfortunately, we have found too often that managers lack basic emotional intelligence skills such as social awareness and social skills and think that the best approach to manage people is to be dictatorial, to set the rules, and then enforce them. Why do managers/bosses behave in this dictatorial way? For the bad bosses/managers out there...

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